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留学生毕业论文范文:Hospitality Organizational Beha

Hospitality Organizational Behaviors and Interpersonal Skills
Table of Content

1.0 Excusive Summary 1
2.0 Introduction 1
3.0 Situation Analysis 1
3.1 Section A 1
3.2 Section B 3
3.2.1 The Shannon-Weaver mathematical model 3
3.2.2 The Berlo’s model of communication 4
3.2.3 Ivey model of communication 4
3.2.4 The six examples 5
3.3 Section C 5
4.0 Conclusion 6
References 7

1.0 Excusive Summary
The main 留学生毕业论文网purpose of this essay is to introduce the introducer of interpersonal communication skills from examples of errors. At first, the report will quote three mistakes in details which were made during working and studying, and analyze the cause and the reasons of these errors. In the second part, it will talk about three communication models (Shannon-Weaver, Berlo, Ivey), and introduce examples to show the problems identified in Part A could be avoided. Finally, it will introduce the importance of personal communication skills in working and studying and other aspects, and how to improve the skills for the individual.
2.0 Introduction
In modern society, people are pursuing high quantity life, the good faith, understanding and harmony is very important (RDG, 2009). The pursuit of happiness needs the help from the unity and mutual aid and the progress of interpersonal relationships increasing. So the importance of the interpersonal skills becomes more and more obvious during the increasing communication between people in close (Croucher, 2008). But in daily lives, people are also committed a lot of errors in the communication progress, what is more important for the young is how to minimize the mistakes or even do not make mistakes and what will be the experience gained in the wrong.
3.0 Situation Analysis
3.1 Section A
In this section, identify and describe three examples where I have failed to communicate effectively in my daily life.
A. I do part-time work in Esquires coffee near my university, as a service, it is frequently to communicate with the customers; however, there is one thing deeply impressed me. One evening, a tall man walked into the coffee house, I walked over to him and when I asked him what would he need, his mobile phone rang, he answered the call at the same time his finger was pointing to cappuccino on the menu, when I was bout to leave to get the coffee, he did a V-gesture to me with the smile on his face. I guess he should need two cups of cappuccino; his friend whom he was talking to on the phone was coming, so I left quietly. When I put the two cups of cappuccino on the table in front of him, he looked at me with full of puzzled expression on his excited face. I felt there should be something wrong with my understanding of his gesture. I went forward and tell him my understanding of gestures, he laughed, and some dumbfounding. He told me at last that the V-gesture and the smile on his face was for his wedding, because his fiancee agreed to his proposal, his V-gesture was for his proposal, and the smile was for the agreement. After said “I would like to congratulate you and wish you a happy future”, I left silently with a cup of cappuccino. In this matter, I learnt that I failed to seize the object of people concern. This is the cause of the misunderstanding.



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