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Assignment案例分析Read this before you start

Assignment案例分析Read this before you start cases and scenarios

cases and scenarios

1 Read the case or document without worrying about details.  Get the main idea of it.
2. Re read the item noting items that should be in the document you write.
3. Re read the item looking for concepts that need to be avoided or rephrased to “work” for your document. (Note: avoid avoidance.  Really try to rework negatives, weaknesses, or wordiness before simply avoiding or deleting.  These items are often included to get you to re-phrase in relation to strategies and advice in the text. They are often problems that you need to turn into assets)
4. Begin drafting your original document or revising the one provided using the advice and checklists from the text for this type of document. Do not be afraid of using exact words from the case or scenario in your document if they are the ones to use. (this will occur more for cases than for revision of existing documents 1 and 4)
5. Create letterhead (if needed) and contact details for both sender and receiver.

1. Letter - Document 8.C: p. 238. Routine Message

Message 8.C: Responding to Claims and Adjustment Requests
When the Customer Is at Fault

We read your letter requesting your deposit refund. We couldn’t figure out why you hadn’t received it, so we talked to our maintenance engineer as you suggested. He said you had left one of the doors off the hinges in your apartment in order to get  large sofa through the door. He also confirmed that you had paid him $5.00 to replace the door since you had to turn in the U-Haul trailer and were in a big hurry. This entire situation really was caused by a lack of communication between our housekeeping inspector and the maintenance engineer. All we knew was that the door was off the hinges when it was inspected by Sally Tarnley. http://ukthesiss.com/thesis_sample/guanlileizuoye/You know that our
policy states that if anything is wrong with the apartment, we keep the deposit. We had no way of knowing that George just hadn’t gotten around to replacing the door. But we have good news. We approved the deposit refund, which will be mailed to you from our home office in Teaneck, New Jersey. I’m not sure how long that will take, however. If you don’t receive the check by the end of next month, give me a call. Next time, it’s really a good idea to stay with your apartment until it’s inspected as stipulated in your lease agreement. That way, you’ll be sure to receive your refund when you expect it. Hope you have a good summer.

2.  Letter – Document 20. p. 249 Positive Message
20. Impressive trainee: Letter of recommendation for a topnotch
intern.

As a project manager at Orbitz, one of the largest online travel services in the world, you’ve seen plenty of college interns in action. However, few have impressed you as much as Maxine “Max” Chenault. For one thing, she learned how to navigate the company’s content management system virtually overnight and always used it properly, whereas other interns sometimes left things in a hopeless mess. She asked lots of intelligent questions about the business. You’ve been teaching her blogging



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